{"id":11,"date":"2018-07-17T15:02:13","date_gmt":"2018-07-17T19:02:13","guid":{"rendered":"https:\/\/newadvantagetemp.com\/pccism\/?page_id=11"},"modified":"2025-09-02T17:09:13","modified_gmt":"2025-09-02T21:09:13","slug":"about","status":"publish","type":"page","link":"https:\/\/newadvantagetemp.com\/pccism\/about\/","title":{"rendered":"About"},"content":{"rendered":"

[et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.27.4″ use_background_color_gradient=”on” background_color_gradient_stops=”#000000 0%|#050e9e 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/newadvantagetemp.com\/pccism\/wp-content\/uploads\/about-our-company-critical-incident-stress-management-2100px.jpg” background_blend=”screen” custom_padding=”225px|0px|225px|0px|true|true” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-1c91e8ef-f88a-469f-870a-71ab157dffbc%22:%91%22background_color_gradient_stops%22%93,%22gcid-primary-color%22:%91%22background_color_gradient_stops%22%93,%22gcid-98c73620-2eb3-4148-88be-41312e43cb07%22:%91%22background_color_gradient_stops%22%93}” alt=”about our company critical incident stress management 2100px” title_text=”about our company critical incident stress management 2100px” sticky_enabled=”0″][et_pb_row _builder_version=”4.27.4″ _module_preset=”default” custom_margin=”||-285px||false|false” custom_padding=”200px||||false|false” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_column type=”4_4″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_post_title meta=”off” featured_image=”off” text_color=”light” _builder_version=”4.27.4″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”100px” text_orientation=”center” global_colors_info=”{}”][\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ background_image=”https:\/\/newadvantagetemp.com\/pccism\/wp-content\/uploads\/Plymouth-County-Critical-Incident-Stress-Management-Team-LOGO-500px.png” background_size=”initial” background_position=”top_left” background_horizontal_offset=”1%” background_vertical_offset=”-50%” custom_padding=”75px||75px||true|true” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”0px||0px||false|” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

WHO WE ARE<\/h2>\n

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The PCCISM Team is a diverse group of firefighters, company officers, police officers, EMTs\/paramedics, dispatchers, nurses, chaplains, and licensed mental health professionals who volunteer their time to care for their own. Our members complete nationally recognized training in crisis intervention and peer support and continually refresh their skills.<\/p>\n

Guided by Experience<\/strong><\/h3>\n

Because our peers have stood in your boots, they understand the culture, schedules, and realities of high\u2011risk work. Our clinicians are specifically selected for their knowledge of responder culture and evidence\u2011informed crisis care.<\/p>\n

 <\/p>\n

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Our Mission<\/h3>\n

To reduce the emotional impact of traumatic events on first responders, prevent long\u2011term stress injuries, and support a healthy return to work and home through peer\u2011based crisis intervention, education, and connection to culturally competent care.<\/p>\n

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Our Vision<\/h3>\n

A responder community in Plymouth County where psychological safety is part of everyday operations, where leaders and peers recognize stress sooner, and where help is embraced as a sign of strength.<\/p>\n

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OUR APPROACH<\/h2>\n

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The CISM System<\/span><\/h3>\n

We use the internationally taught <\/span>Critical Incident Stress Management<\/strong><\/span> model\u2014a flexible, tiered system that matches the right intervention to the right audience at the right time. Components include <\/span>demobilizations, defusings, CISD debriefings, one\u2011on\u2011one peer support, crisis management briefings, family and community briefings,<\/strong><\/span> and <\/span>follow\u2011up\/referral.<\/strong><\/span><\/p>\n

What CISM Is\u2014and Is Not<\/span><\/h3>\n
    \n
  • \n

    Is:<\/strong><\/span> immediate, practical support; education about common reactions; normalization; connection; hope; and referral when needed.<\/span><\/p>\n<\/li>\n

  • \n

    Is not:<\/strong><\/span> an investigation, operational critique, or psychotherapy. It never replaces professional treatment when that is indicated.<\/span><\/p>\n<\/li>\n<\/ul>\n

    Evidence\u2011Informed<\/span><\/h3>\n

    CISM reflects decades of field use across fire, law enforcement, EMS, military, and healthcare. Research and practice emphasize that support should be <\/span>timely, simple, and connected<\/strong><\/span> to the environment in which responders work. PCCISM embraces ongoing learning, quality improvement, and collaboration with subject\u2011matter experts.<\/span><\/p>\n

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    ACTIVATION & RESPONSE PROTOCOL<\/h2>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

    How to Request Support<\/h3>\n
      \n
    1. Call 508\u2011830\u20116223 (or email for scheduled services).<\/li>\n
    2. Provide a brief description of the incident, date\/time, involved units, and any immediate concerns (injuries, fatalities, media attention, line\u2011of\u2011duty impacts, etc.).<\/li>\n
    3. Identify a point of contact for scheduling and location logistics.<\/li>\n
    4. We will assess needs, recommend interventions, and assemble an appropriate peer\/clinician team.<\/li>\n<\/ol>\n

      After the Response<\/h3>\n
        \n
      • We supply handouts and resource lists for participants and families.<\/li>\n
      • We provide follow\u2011up check\u2011ins and additional services if requested.<\/li>\n
      • We can assist leaders in communicating with staff and the community after high\u2011impact events.<\/li>\n<\/ul>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        ETHICS, PRIVACY & SAFETY<\/h2>\n

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        Confidentiality<\/h3>\n

        CISM thrives on trust. Conversations in CISM settings are held in confidence within the limits of safety and applicable law. PCCISM trains members on best\u2011practice confidentiality, mandatory reporting boundaries, and cultural sensitivity.<\/p>\n

        Non\u2011Investigative<\/h3>\n

        Sessions are never used to assign blame or critique operations.<\/p>\n

        Voluntary Participation<\/h3>\n

        Attendance in CISM services is encouraged but voluntary for participants who were directly involved in the event (unless agency policy dictates otherwise). We coordinate with leadership to respect this principle.<\/p>\n

        Cultural Competence<\/h3>\n

        We respect diversity of background, identity, and belief. Chaplains and clinicians are available upon request.<\/p>\n

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        FREQUENTLY ASKED QUESTIONS<\/h2>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Is CISM mandatory?<\/h3>\n

        No. We work with leadership to encourage participation while honoring individual choice.<\/p>\n

        Will what I say be shared with my department?<\/h3>\n

        No. We do not report individual statements or health information to supervisors. We may share general wellness recommendations or resource needs without identifying details.<\/p>\n

        What if I\u2019m not ready for a group setting?<\/h3>\n

        Ask for one\u2011on\u2011one peer support or a private check\u2011in with a clinician.<\/p>\n

        Can families attend?<\/h3>\n

        Yes. We offer family education sessions and can provide resources directly to loved ones.<\/p>\n

        How soon should we schedule a response?<\/h3>\n

        Defusings are most useful within the first 8\u201312 hours; debriefings typically occur 24\u201372 hours after the event, once crew rest and operational needs are addressed.<\/p>\n

        How much does it cost?<\/h3>\n

        There is no charge for most peer\u2011support services. For trainings or extended deployments, we\u2019ll coordinate details with your agency.<\/p>\n

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        We’d be happy to listen to your situation.<\/p>\n

        [\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ _builder_version=”4.27.4″ background_color=”rgba(0,0,0,0.7)” width=”100%” max_width=”100%” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” border_width_top=”1px” border_color_top=”gcid-primary-color” border_width_bottom=”1px” border_color_bottom=”gcid-primary-color” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{%22gcid-primary-color%22:%91%22border_color_top%22,%22border_color_bottom%22%93}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”12px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_rotating=”0|50|50|100|90\u00b0|0|0″ global_colors_info=”{}”]<\/p>\n

        \"Greater<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”12px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_rotating=”0|50|50|100|90\u00b0|0|0″ global_colors_info=”{}”]<\/p>\n

        \"Western\u00a0<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”12px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_rotating=”0|50|50|100|90\u00b0|0|0″ global_colors_info=”{}”]<\/p>\n

        \"North<\/p>\n

        [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_text_color=”#ffffff” text_font_size=”12px” text_line_height=”1.2em” custom_margin=”||15px||false|false” custom_padding=”||||false|false” scroll_rotating=”0|50|50|100|90\u00b0|0|0″ global_colors_info=”{}”]<\/p>\n

        \"On<\/p>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

        WHO WE AREThe PCCISM Team is a diverse group of firefighters, company officers, police officers, EMTs\/paramedics, dispatchers, nurses, chaplains, and licensed mental health professionals who volunteer their time to care for their own. Our members complete nationally recognized training in crisis intervention and peer support and continually refresh their skills. 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