{"id":17062,"date":"2026-10-07T20:16:08","date_gmt":"2026-10-08T00:16:08","guid":{"rendered":"https:\/\/newadvantagetemp.com\/pccism\/critical-incident-debriefing\/"},"modified":"2026-10-07T22:17:15","modified_gmt":"2026-10-08T02:17:15","slug":"critical-incident-debriefing","status":"publish","type":"page","link":"https:\/\/newadvantagetemp.com\/pccism\/critical-incident-debriefing\/","title":{"rendered":"Activate the Team"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.27.4″ module_class=”na-page-hero” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ module_class=”na-hero-bg-mod na-no-reveal” global_colors_info=”{}”]
\"A<\/div>[\/et_pb_code][et_pb_row column_structure=”4_4″ _builder_version=”4.27.4″ module_class=”” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ module_class=”na-no-reveal reveal” global_colors_info=”{}”]
Home<\/a>  \/  Activate the Team<\/div>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ module_class=”na-words” global_colors_info=”{}”]

Request a critical incident debriefing. One call activates the team.<\/em><\/h1>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ module_class=”na-lead” global_colors_info=”{}”]

For chiefs, supervisors, union stewards and dispatch leads: this page explains when to request a critical incident debriefing, what happens after you call, and how to prepare your crew. The line is answered 24\/7 at (781) 983-4565<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ module_class=”na-linen” global_colors_info=”{}”][et_pb_row column_structure=”4_4″ _builder_version=”4.27.4″ module_class=”na-narrow” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ module_class=”na-eyebrow na-center” global_colors_info=”{}”]

When to call<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ module_class=”na-words na-center” global_colors_info=”{}”]

When should a leader request a critical incident debriefing?<\/h2>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ module_class=”na-lead na-center na-measure” global_colors_info=”{}”]

A critical incident is any event with the power to overwhelm a responder\u2019s usual coping skills. Importantly, you do not need to be sure. If you are asking the question, call and let us help you decide.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”4_4″ _builder_version=”4.27.4″ module_class=”na-wide” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ module_class=”” global_colors_info=”{}”]

Line-of-duty death or serious injury<\/h3>Any death or serious injury of a responder, including off-duty deaths and suicide.<\/pee><\/div>

Death of a child<\/h3>Pediatric fatalities, SIDS calls and child abuse cases hit crews hard, even veteran ones.<\/pee><\/div>

Events with prolonged or failed rescue<\/h3>Extended extrications, drownings and failed resuscitations where the crew knew the patient.<\/pee><\/div>

Mass-casualty or high-profile incidents<\/h3>Multiple fatalities, incidents with heavy media attention or community outrage.<\/pee><\/div>

Violence toward responders<\/h3>Officer-involved shootings, assaults on crews, threats to families.<\/pee><\/div>

Anything that feels different<\/h3>If a call is still being talked about in the bay the next day, that is reason enough.<\/pee><\/div><\/div>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.4″ module_class=”na-dark na-grain” global_colors_info=”{}”][et_pb_row column_structure=”3_5,2_5″ _builder_version=”4.27.4″ module_class=”” global_colors_info=”{}”][et_pb_column type=”3_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ module_class=”na-eyebrow” global_colors_info=”{}”]

What happens after you call<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.27.4″ module_class=”na-words” global_colors_info=”{}”]

From your call to the critical incident debriefing<\/h2>[\/et_pb_text][et_pb_code _builder_version=”4.27.4″ module_class=”” global_colors_info=”{}”]
01<\/span>

Call the line<\/h4>Call (781) 983-4565<\/a> any hour. A peer answers, not a voicemail. Tell us who you are, your agency and a callback number.<\/pee><\/div>
02<\/span>

Brief us in two minutes<\/h4>Next, give the date, time and type of incident, the units involved, and any immediate concerns such as injuries, fatalities, media or family notifications.<\/pee><\/div>
03<\/span>

We recommend the right response<\/h4>Then a coordinator matches the response to the event: a one-on-one, a defusing, a formal critical incident debriefing, or a crisis management briefing for a larger group.<\/pee><\/div>
04<\/span>

We assemble a team<\/h4>Peers from the same discipline as your crew, plus a clinician when the event calls for one. Also, we never send someone who was on the call.<\/pee><\/div>
05<\/span>

You pick the time and place<\/h4>Finally, name a point of contact for logistics. We come to your station, your training room or a neutral site, on any shift.<\/pee><\/div><\/div>[\/et_pb_code][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.27.4″ global_colors_info=”{}”][et_pb_code _builder_version=”4.27.4″ module_class=”” global_colors_info=”{}”]

Typical timing<\/h3>