Privacy Policy

This privacy policy applies to the website of Ten Four Landscape Supply, a business of Ten Four, LLC, located at 26 Industrial Rd, Wrentham, MA 02093. By using this site, you agree to the practices described in this privacy policy. However, if you have questions, call (774) 372-1050 or use the contact form.

Information this privacy policy covers

This privacy policy covers two kinds of information. First, there is information you choose to send us, such as your name, phone number, email address, delivery address and project details. Second, there is technical information that websites collect automatically, such as your browser type, device and the pages you visit.

We do not ask for payment card numbers on this website. Also, we do not knowingly collect information from children under 13. If you believe a child has sent us information, contact us, and then we will delete it.

Information you send us

When you use the contact form or the quote form, you share details so we can respond. For example, the quote form asks for the material, the number of yards, the delivery town and a phone number. We use that information to price the load, schedule delivery and follow up on your request.

• Your name and contact details, so we can reply
• Your delivery address, so we can price and route the truck
• Project details, so we can suggest the right material
• Any notes you add about access, timing or the drop spot

Information collected automatically

Like most websites, this site records basic technical data when you visit. This can include your IP address, browser, device type, referring page and the time of your visit. We use this data to keep the site secure, fix errors and understand which pages are helpful. In addition, security tools on the site use it to block spam and attacks.

Cookies and this privacy policy

Cookies are small files that a website stores in your browser. This site uses cookies that are needed for it to work, such as cookies that keep forms secure. It may also use cookies from services like Google Maps and reCAPTCHA. You can block or delete cookies in your browser settings. However, some features, such as the forms, may not work without them.

How we use information

We use information only to run the business and the website. So we use it to answer questions, prepare quotes, schedule deliveries, improve the site and keep it secure. We may also send a reply or a follow-up about a request you made. However, we do not send marketing email unless you ask us to.

How we share information

We do not sell, rent or trade your personal information. Instead, we share it only when needed to serve you or to run the site. For example, our website host stores form submissions, and our email provider delivers replies. Also, we may share information if the law requires it, or to protect our rights and safety.

• Website hosting and security providers
• Email and form delivery services
• Mapping and spam-protection services built into the site
• Authorities, if required by law

Third-party services in this privacy policy

Some parts of this site come from outside services. For example, the map on the contact page is provided by Google Maps, and spam protection on the forms may use Google reCAPTCHA. These services may collect information under their own policies. So we encourage you to review the Google privacy policy to learn how Google handles data.

Also, links on this site may lead to other websites, such as Facebook or Wikipedia. This privacy policy does not cover those sites. Therefore, read their policies before you share information with them.

How long we keep information

We keep form submissions only as long as they are useful for serving you, keeping business records or meeting legal duties. After that, we delete them. Meanwhile, technical logs are kept for a limited time for security and troubleshooting.

How we protect information

We use reasonable safeguards to protect information. For example, the site runs over a secure HTTPS connection, and security software monitors it for attacks. However, no website can be completely secure. So please do not send sensitive information, such as payment card numbers, through the forms.

Your privacy choices

You can ask us what information we have about you, and you can ask us to correct or delete it. To make a request, call (774) 372-1050 or use the contact form. We will confirm your request and respond within a reasonable time. In addition, you can always choose not to use the forms and call the yard instead.

• Ask what information we hold about you
• Ask us to correct information that is wrong
• Ask us to delete your information
• Opt out of any follow-up messages

Changes to this privacy policy

We may update this privacy policy from time to time, for example when we add a new feature to the site. When we do, we will post the new version on this page. So check back occasionally to stay informed. Also, continued use of the site after a change means you accept the updated privacy policy.

Privacy policy FAQs

Contact us about this privacy policy

If you have questions about this privacy policy, reach out anytime. You can call (774) 372-1050 during yard hours, write to us at 26 Industrial Rd, Wrentham, MA 02093, or use the contact form. In short, we are happy to explain how your information is handled.

Privacy policy for form submissions

When you submit a form, the site sends the details to our email inbox and stores a copy on our website server. We also send you an automatic confirmation email, so you know we received your request. Both copies are protected by passwords and limited access. Also, only people who need the information to serve you can see it.

If you email us directly instead of using a form, the same rules apply. We use your message to answer you and to fill any order you place. We do not add you to a mailing list without asking first.

Phone calls and text messages

This privacy policy also covers the phone number you give us. We use it to confirm quotes, schedule deliveries and let you know when the driver is on the way. For example, the driver may call or text a few minutes before arriving. We do not use your number for marketing calls, and we do not share it with other businesses.

Analytics and site improvement

We may use analytics tools to understand how visitors use the site, such as which pages are popular and where people leave. These tools use cookies and collect data in summary form. As a result, we see trends rather than individual people. We use the results only to improve the site, for example by rewriting unclear pages.

You can limit analytics by blocking cookies or using a private browsing mode. Also, many browsers offer settings or extensions that stop tracking scripts. The site still works for browsing if you choose to block them.

Security logs under this privacy policy

Our security software records failed logins, blocked requests and other signs of attacks. These logs may include IP addresses. We use them only to protect the site and our customers, and they are deleted on a regular schedule. In short, security logs help keep the forms and the site safe for everyone.

Business records

When a quote turns into an order, some details become part of our business records, such as the material, the amount, the date and the delivery address. We keep these records as long as needed for accounting, warranty questions and legal duties. After that, we dispose of them securely.

Children and this privacy policy

This website is meant for adults who are buying landscape materials. It is not directed at children, and we do not knowingly collect information from anyone under 13. If we learn that a child has sent us information, we delete it promptly.

Your agreement

By using this website, you agree to this privacy policy. If you do not agree, please do not submit forms on the site. Instead, you can call the yard or visit in person. We will still be glad to help, and we will treat your information with the same care.

Privacy policy summary

Here is the short version of this privacy policy. First, we collect only what you send us and what the site needs to run. That information is used to answer you, price your order and deliver your material. It is never sold. Also, reasonable safeguards protect it. Finally, you can ask us to see, correct or delete it at any time.

• Collection: only what we need
• Use: serving you and running the site
• Sales: never, to anyone
• Protection: reasonable safeguards
• Your rights: see, correct or delete your data

Privacy policy and Massachusetts law

Ten Four Landscape Supply is a Massachusetts business, and this privacy policy is written with Massachusetts and federal law in mind. If the law gives you additional rights, we will honor them. Also, if we ever experienced a data breach that affected your information, we would notify you as the law requires.

Questions about this privacy policy

Privacy questions are welcome. So if anything in this privacy policy is unclear, ask us. We will explain it in plain language. In addition, if you think we have made a mistake with your information, tell us, and we will look into it right away.

Keeping this privacy policy current

Websites change over time, and so do the tools behind them. For that reason, we review this privacy policy regularly. If we add a new form, a new service or a new way of contacting customers, we will update the policy first. Also, the date of the latest update will appear on this page, so you can see when it last changed.

Privacy policy FAQs about the forms